Play a direct role in patient recovery by providing the essential support and safety observation that enables effective care. As a Patient Care Assistant, Complex Medical & Palliative Care you will combine practical assistance with daily living activities and the compassionate psychosocial support that helps patients feel dignified and supported throughout their treatment. Your work ensures that fundamental needs, from hygiene to emotional stability, are met with consistency and respect. By integrating safety observation with timely communication, you provide the critical updates that allow the interdisciplinary team to maintain a safe and responsive care plan. 

Is this you?
Naturally observant, you excel at picking up on subtle cues and changes in behavior before they escalate into safety risks. Your proactive work ethic ensures that care is not only observed but documented with precision, keeping the clinical team informed. This approach contributes to a responsive care environment where potential issues are addressed in a timely manner.

Building trust comes naturally to you, as you understand that compassionate communication is a vital component of patient care. You demonstrate sympathy and respect in your interactions, using active listening to form a strong therapeutic relationship that helps patients feel truly heard. Whether guiding a patient through a transfer, assisting with meal set-up, or using a real-time video translator to overcome language barriers, you find ways to make them feel understood and respected. Your ability to de-escalate anxiety through calm dialogue ensures that patient’s feel supported rather than isolated during their hospital stay.

Patience is a defining aspect of your approach to care. You recognize that patients living with complex medical conditions need time and space to adapt, and that progress is often gradual or non-linear. By meeting patients where they are, you provide consistent, steady support without pressure. This approach helps patients feel respected as they navigate new diagnoses, manage chronic conditions, or adjust to changes in their functioning. Through a calm and encouraging presence, you foster trust and support the resilience patients need to manage the complexities of their care.

In this role you will:

• Provide constant observation of assigned patients, ensuring their safety and well-being
• Deliver compassionate psychosocial support, fostering a reassuring environment that contributes to the emotional comfort of patients
• Accompany and assist patients during transfers to external medical appointments
• Execute patient care tasks under the collaborative direction and guidance of the nursing team to support comprehensive treatment plans
• Assist patients with active daily living activities, including bathing, toileting, and dressing
• Maintain accountability by ensuring accurate documentation of care and sustaining ongoing communication with the health care team regarding patient needs
• Recognize and report early warning signs of escalating high-risk behaviours and initiate de-escalation techniques as required
• Notify and escalate concerns to the most responsible regulated health professional as per established protocols if patient(s) require assistance, are engaged in potentially unsafe behaviours, or appear to pose a risk to themselves or others
• Support patient’s nutrition and hydration; maintain awareness of patient nutritional status and dietary restrictions
• Perform other duties consistent with the job classification as required

Rotation: Day/Evening

Job Requirements:
Mandatory

• Successful completion of a Personal Support Worker (PSW) program from an accredited College
• Currently registered and in good standing with the Health and Supportive Care Providers Oversight Authority (HSCPOA)
• CPR (Heartsaver or BCLS), First Aid Certificate

Preferred

• Previous experience in caring for the elderly and those with chronic complex diseases, medical conditions and

Skills and Knowledge

• Basic knowledge of established Infection Control and Occupational Health & Safety practices and knowledge of body mechanics, and safe lift and transfer practices
• Basic knowledge of sterility and aseptic technique
• Basic knowledge of how to meet patient needs and the ability to perform a range of patient care activities with the scope of the role
• Demonstrated proficiency in communication skills, both verbal and written
• Demonstrated satisfactory job performance and attendance history required

If this sounds like you and you feel ready to build your clinical career within a rehabilitative and complex continuing care setting, apply now and let us know why you’d be a great addition to our team.

Salary: Minimum - $26.672/hour; Maximum - $29.180/hour

Vacancy Type: New/Replacement Vacancy 
 

Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures and training. If you believe you are one of the very few people who may require an exemption from vaccination, supporting medical information must be submitted to our Occupational Health department, who will review and assess.

Sinai Health is comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care. We deliver excellent care in hospital, community and home, focusing on the comprehensive needs of people. Sinai Health discovers and translates scientific breakthroughs, pushes boundaries for health solutions and educates future clinical and scientific leaders. Clinical areas of specialization include rehabilitation and complex continuing care, surgery and oncology, urgent and critical care, and women’s and infants’ health. The Lunenfeld-Tanenbaum Research Institute ranks among the top ten biomedical research institutes in the world. Sinai Health is a full affiliate of the University of Toronto.

As an equal opportunity employer who understands that diversity enriches our community and culture, we invite applications from all qualified candidates including Indigenous Peoples, racialized people, disabled people/people with disabilities, women, and members of 2SLGBTQIA+ communities. If you require accommodation(s) due to disability at any point during the application and hiring process, please contact 416-586-4800 ext. 7050, or email TalentAcquisitionAccommodation.msh@sinaihealth.ca.