Senior Manager, Internal Communications
We believe that effective internal communication is the key to fostering a work environment where our people feel informed, valued and empowered to contribute to our success. Join our team and help shape communications to our internal Sinai Health community – our employees, physicians, scientists, learners and volunteers.
Location: Hybrid (a minimum of 3 days in office) > Hennick Bridgepoint Hospital (primary); Travel required between campuses
Is this you?
The ideal candidate will possess strong leadership abilities, exceptional writing and communication skills, and experience in delivering best-in-class communication across a large, multi-site organization. As a collaborative communicator, you excel at active listening and delivering information with clarity and compassion. You build strong relationships and encourage an environment where dialogue, feedback and diversity of thought lead to innovative solutions and approaches.
Are you a high-performing communication professional with extensive experience in leading practices? Your expertise in internal communications, branding, graphic design, and creative thinking is essential for this role. With a proven ability to develop, implement, and evaluate both written and visual communication strategies, you embody the creative and strategic nature needed to enhance our work. Your deep understanding of communication principles and best practices will ensure our messaging resonates clearly and effectively across our target audiences.
About The Team
The Corporate Communications team contributes to the overall success of Sinai Health by building and sustaining the organization’s reputation through effective communication and engagement with diverse stakeholder groups. Our team collaborates extensively across all departments to embed best-in-class communication practices into every facet of Sinai Health’s operations.
In this role you will:
- Collaborate with senior leadership to effectively communicate organizational strategy, goals and key priorities through innovative and creative communication strategies to engage internal stakeholders
- Serve as a strategic advisor on internal communications needs to support change or manage potential issues. This includes the development of materials for leaders to help effectively communicate change clearly and transparently, to minimize disruption and reputational risk
- Develop, implement and oversee strategies to guide key internal communication channels including intranet, newsletters, email, video updates, and employee town halls, ensuring consistent messaging across platforms. Track key performance indicators (KPIs) to measure effectiveness and identify areas for improvement.
- Work closely with Sinai Health’s People and Culture portfolio to consult on employee engagement initiatives and develop programs and campaigns to promote employee sense of belonging, recognition and a positive workplace culture
- Lead a team of internal communication and creative services professionals, blending strategic leadership with guidance on internal communication strategies, storytelling, design vision, and production of branded materials
- Provide coaching and leadership to drive excellence, both with direct reports and the broader team
- Support issues management as needed. Contribute to the development and dissemination of timely messaging to internal audiences during times of organizational change, external events, or internal crises
- Support the Corporate Communications team as needed with media relations including communications on-call rotation
- Be a champion of the Sinai Health brand in ensuring all communication products are aligned with the brand and strategic priorities
Mandatory
- Successful completion of a post-secondary program (Bachelor’s Degree, College Diploma, or Post-Graduate Certificate) from an accredited educational institution in a related field of study (Journalism, Public Relations or similar)
- Minimum 7 (seven) years of experience in a communications role servicing multiple portfolios
- Minimum 3 (three) years of experience in a direct managerial role
- Previous experience in a health care, government or academic environment is considered an asset
- Experience in managing teams with the ability to motivate, engage and support team members in delivering peak performance
- Exceptional written communication skills, with the ability to create compelling stories and visuals, and experience in translating complex concepts into plain language.
- Highly-developed critical thinking and analytical skills, strategic planning research and project management experience
- Detail-oriented with strong analytical, planning and project-management ability
- Highly adaptable with the ability to manage multiple, and often competing priorities and work, delivering against tight deadlines with a positive attitude.
- Ability to work in a complex environment that has a wide range of objectives, issues, stakeholder and operational factors
- A responsible self-starter who has sound judgement, tact and diplomacy along with an outgoing attitude
Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures and training. If you believe you are one of the very few people who may require an exemption from vaccination, supporting medical information must be submitted to our Occupational Health department, who will review and assess.
Sinai Health is comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care. We deliver excellent care in hospital, community and home, focusing on the comprehensive needs of people. Sinai Health discovers and translates scientific breakthroughs, pushes boundaries for health solutions and educates future clinical and scientific leaders. Clinical areas of specialization include rehabilitation and complex continuing care, surgery and oncology, urgent and critical care, and women’s and infants’ health. The Lunenfeld-Tanenbaum Research Institute ranks among the top ten biomedical research institutes in the world. Sinai Health is a full affiliate of the University of Toronto.
As an equal opportunity employer who understands that diversity enriches our community and culture, we invite applications from all qualified candidates including Indigenous Peoples, racialized people, disabled people/people with disabilities, women, and members of 2SLGBTQIA+ communities. If you require accommodation(s) due to disability at any point during the application and hiring process, please contact 416-586-4800 ext. 7050, or email TalentAcquisitionAccommodation.msh@sinaihealth.ca.